Coronavirus (COVID19) Update – 31/03/2020
We have created a list of Frequently Asked Questions relating to the Coronavirus (COVID19) situation. The page can be found here.
Coronavirus (COVID19) Update – 26/03/2020
Tradewise Insurance Services Limited have now made the decision to close the Office until further official guidance is released.
However, in line with our update provided on the 19.03.2020 (below) we will continue to remain operational for our customers by remote access. We understand that this a worrying time for everyone and we want to assure you that we’re doing everything we can to have as many staff as possible operationally available to assist you and respond to your emails.
Please note, we will be unable to receive, deal with or send post that is usually managed and handled by Royal Mail. However, as we’re operating remotely you can still continue to email items and documents to the relevant departments (shown below)
We would like to thank for your continued support and understanding during these difficult times and we will continue to provide regular business updates on this page, as the need arises.
Coronavirus (COVID19) Update – 19/03/2020
Tradewise Insurance Services Limited have made the decision to stop accepting any visitors to our offices.
Our aim is to continue operating as many essential services / areas of the business as possible. We intend doing this by keeping a skeleton staff in the office whilst having a number of staff operating offsite in Data Protection compliant conditions.
Whilst we look to keep disruptions to an absolute minimum we do anticipate there may be a reduction to the usual speed of service provided and it may become necessary to deal with requests on a priority basis.
However, all efforts have been made to ensure essential areas of customer service continue to operate as effectively as possible.
If you are a Policyholder reporting a new claim. Please phone our Claims Reporting Helpline on
020 3991 5700 (Monday to Friday 9am to 5pm)
0800 205 5513 (Outside of office hours, 7 days a week)
If you need to contact a specific department, please use the details below :-
Our Claims department can be contacted on 020 3991 5700. Please note that we can only take Claims-related calls on this number.
Special Investigations Department
Underwriting - New business enquiries
Underwriting - Mid-term adjustments
Underwriting - Renewals
Policy Administration (inc. MID requests)
Accounts and Credit Control
Compliance and Complaints